Tiers buy capability — seats, lenses, advanced features. Credits buy AI work. Every action — a draft, an Ask Q&A, a roadmap suggestion — pulls from one unified pool. AI inference is included; no per-resolution gouge, no surprise LLM bills.
3 seats, 500 credits/month, no credit card.
Prices in USD. Every paid plan starts free — no card.
Tiers buy capability; credits buy AI work. Allocate them however your team needs — and add more the moment you need them, no upgrade required.
Every AI action — a drafted reply, an Ask Q&A answer, a roadmap suggestion — pulls from the same monthly credit allowance. No separate buckets to top up.
Go over your included credits and the extra bills at the flat add-on rate — from $0.10 per conversation. Under the included amount, no charge.
Subscribe for a lower per-credit rate, or buy a one-time top-up for a busy month and sit on it the next — top-up credits roll over for 24 months.
At a typical 40% autonomous-resolution rate on a mature workspace, that works out to about ≈ $0.25 per resolved ticket — roughly half the category average.
The honest answers to what teams ask before they sign up.
A credit is the unit of AI work. Every AI action — a drafted reply, an Ask Q&A answer, a roadmap suggestion, an App Store reply — draws from your one monthly credit pool. Heavier actions (a deep analysis) use more than a quick reply; your plan's allowance is sized to cover a typical month's work.
Credits are the single pool you spend across every AI action. A “conversation” is how we benchmark resolution cost — the apples-to-apples unit for comparing against per-resolution tools, and the unit overage is billed in (from $0.10 per conversation). One pool, two ways of looking at it.
No cliff. Past your included credits, the extra bills at the flat add-on rate — never a surprise per-resolution invoice. Add a subscription for a lower per-credit rate, or a one-time top-up that rolls over for 24 months.
Yes. Tiers and credits both include model inference — no per-resolution gouge, no surprise LLM bills layered on top. One predictable price.
AI-only chats on your branded help site are free — only escalations to a human count against your allowance. Your customers can self-serve without burning credits.
Yes. Start free, then move up a tier when you hit a seat cap, want a new lens, or need SSO — never because a billing cliff blindsided you. Add credits any time without changing plans.
Still unsure what a month would cost you? Email us — a human answers, and we'll size it against your real volume.
Retention, Engage and Voice come with a built-in preview — nothing to unlock. Each shares your one credit pool and lands at roughly half the cost of the tool it replaces.
Replacing your success platform, your engagement tool, or your call center? Add the module, keep one contract — same login, same customer brain, one invoice.
3 seats, 500 credits/month, no credit card. Business runs a 30-day ROI pilot — we measure the savings together, stay or walk with no penalty.